HELP

FAQ

SHIPPING
We ship across most of Europe. Availability and an estimated delivery window are shown at checkout.
Timing depends on the destination and the product. You’ll see an estimate at checkout and receive status updates by email.
Yes. Once your order is dispatched, you’ll receive a tracking link to follow the shipment.
If the order hasn’t been processed yet, we can try to update it. Contact us as soon as possible from the order email.
PAYMENT & ORDERS
We offer secure checkout payment methods (card and local options depending on country).
Yes. Payments are handled by trusted providers and data is transmitted securely with encryption.
If it hasn’t been processed yet, we can cancel it. Once shipped, return conditions apply.
If the order hasn’t been prepared yet, we can try depending on stock. Reach out as soon as possible.
RETURNS & SUPPORT
You can request a return within the applicable period. Items must be unused and in original condition. Start from your account or contact us.
Contact us with photos of the packaging and the item. We’ll review and resolve it quickly.
Products are covered by the applicable legal warranty. If something comes up, we guide you through the process.
Use the contact form or email. We help with compatibility, sizing, and order status.